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The UserLoop blog

Guides and playbooks for Shopify brands: surveys, attribution, AI analysis, and list growth.

All postsAttributionCustomer SatisfactionIntegrationsMethodologyPost Purchase Surveys

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Collect Customer Insights with Shopify Checkout Extensibility

Introducing Shopify Checkout Extensibility Shopify Checkout Extensibility is a groundbreaking feature currently available for Shopify Plus stores, with plans to expand access to all merchants in the near future. It's the new way for merchants to customize their checkout experience with third party apps.  This means merchants can be confident when adding apps to their checkout they are not going to leave residual code - and, crucially, the content is going to load quickly as it's hosted on Shop

Monetize the Post Purchase Journey - Unlock Hidden eCommerce Value

Where should your eCommerce monetizion strategy end? Does the scope end at the customer purchase? What about post purchase?  Here at UserLoop we are constantly striving for new ways to help grow our clients revenue. So, we are excited to introduce a fresh approach to unlocking value at the post purchase phase, a phase often overlooked in the ecommerce journey.  Dig Deeper - 2 minute read  Monetizing live Customers - Post Transaction Advertising  Ecommerce revenues continue to grow but the pa

Incentivize customers to complete your survey with Shopify Gift Cards

We've heard from a lot of merchants you'd like to be able to have the option to reward customers who complete your surveys with a gift card to spend in your store. I have some exciting news - Shopify Gift Cards now integrated with UserLoop. We already had an advanced discount code feature in the app which let you generate discount codes as rewards for customers completing your survey, so we're excited now also add gift cards as an option here. We know that offering an incentive can have a huge

#FeedbackWeek 2024

Shopify Tags for Survey Responses in UserLoop

We're thrilled to announce the launch of a new feature in UserLoop: Shopify Tags! This feature allows you to seamlessly integrate your survey responses with Shopify, enhancing your customer segmentation and personalization efforts. What's New? Our new Shopify Tags feature enables you to automatically tag your customers in Shopify based on their responses to your surveys. This makes it easier than ever to see how customers are interacting with your surveys directly in their Shopify profile.  Y

#FeedbackWeek 2024

Best Shopify Feedback Apps in 2024

Listening to customers is one of the most important things any ecommerce business can do. It’s how you learn what to improve, what to do more of and what’s not working. In this competitive market, understanding and responding to customer feedback is not just important; it's essential for growth and customer satisfaction. This year, we saw record numbers of customer answering simple survey questions over BFCM, and we’re only going to see that trend continue into 2024. In this post, we’re going

Supercharge Your Meta Ads with UserLoop’s Meta Conversion API Integration

At UserLoop, we're excited to announce a game-changing feature that bridges the gap between customer feedback and ad targeting efficiency: the integration of Meta's Conversion API with our platform. This new feature is designed to help brands take their digital advertising to the next level by utilizing direct customer insights for more precise ad targeting on Meta. What is Meta's Conversion API? Meta's Conversion API is a powerful tool that allows advertisers to send web events from their

Closing the gap on TikTok attribution with post-purchase surveys.

Navigating the e-commerce landscape, especially on platforms like TikTok, can be challenging. Knowing where your potential customers are first encountering your brand can drastically reshape your advertising endeavors. Traditional ways of tracking user behavior often focus on the last point of interaction before making a purchase. In our modern, multi-platform environment, this method is becoming outdated. TikTok is rapidly emerging as a pivotal platform for brand discovery, yet many analytic t

Best Post Purchase Upsell Apps for Shopify

In the world of online shopping, the transaction doesn't have to end once a customer has made a purchase. There is a huge opportunity that many businesses miss out on - post-purchase upselling.  Post-purchase upsell apps are designed to encourage the customer to add items to their order. Offering additional, complementary, or upgraded products to customers after they have completed their initial purchase. This can be an incredibly powerful tool for increasing your store’s average order value (A

Shopify App Reviews

Surveys in Action: Lessons from Top DTC Food and Beverage Brands

If you’re building an online food or beverage brand, it’s important to clearly understand the specific needs that your customers are aiming to address by using your product. Rather than assuming, ask customers directly for insights to tailor your product offering, you'll be surprised how many are happy to answer! This is especially true for food and beverage brands, it's essential to note that they serve different 'jobs-to-be-done' for the consumer.  This could be anything from adding some var

Everything announced in UserLoop's #FeedbackWeek 2023

As the dust settles on our first ever #FeedbackWeek, we can't help but feel stoked! It's been a wild ride filled with innovation, all fueled by our mission to help businesses like yours understand their customers better. We spent each day unveiling new features, all built with the goal of empowering you with deeper insights, and shaping your survey experience to be more efficient, more insightful, and more fun.   Now, it's time to kick back and take you through a roundup of the game-changing up

#FeedbackWeek 2023

#FeedbackWeek Day 5: Connecting UTM data to survey responses.

Today marks the grand finale of our inaugural #FeedbackWeek, a week dedicated to unveiling a unique feature each day, designed to enhance your understanding of your customers. Our final reveal is something you've been waiting for, an innovation fueled by your feedback and insights. We've been closely listening to our merchants and their need to link survey responses with UTM data for a deeper understanding of their customer cohorts. This ability to cross-examine survey data with other analytic

#FeedbackWeek 2023

#FeedbackWeek Day 4: New layout and customization options for surveys

Welcome to day 4 of our first ever #FeedbackWeek, where we're launching new updates to the UserLoop platform every day - all with the mission of helping you understand your customers better. Today's update is all about our surveys - and giving you more control over how they look and feel. We've heard from a lot of merchants that sometimes you want to show all your survey questions at once, rather than one after another, so we're excited to announce Expanded Layout mode! Expanded Layout With

#FeedbackWeek 2023
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