Discover what your customers really want
UserLoop helps merchants connect with customers by asking the right questions at the perfect moment.
We prioritize privacy and believe that direct feedback is the most effective way to understand customers.
We prioritize privacy and believe that direct feedback is the most effective way to understand customers.
The leading DTC survey platform
60%
Typical response rate for UserLoop post purchase surveys
20M+
Survey questions answered
1000+
DTC brands using UserLoop to survey customers
OUR MISSION
We help merchants understand their customers.
Our company is dedicated to one thing: helping you understand your customers better.
When you have a deep understanding of your customers and what they want, you're able to grow and improve your offering - and ultimately the bottom line.
We designed UserLoop to help you build stronger relationships with your customers.
When you have a deep understanding of your customers and what they want, you're able to grow and improve your offering - and ultimately the bottom line.
We designed UserLoop to help you build stronger relationships with your customers.
We're a global team of experienced ecommerce and CX experts
Hi there, I'm James - the founder of UserLoop.
I've got a long history of working in ecommerce and have experienced first hand how hard it can be to truly understand your customers, where they're coming from and what they want.
That's why I created UserLoop - a powerful and easy-to-use platform designed to help online sellers like us get more feedback from our customers. With UserLoop, you can effortlessly send surveys and collect feedback at the perferct moment.
Our company is dedicated to one thing: helping you understand your customers better.
We can't wait to learn more about your amazing brand and help you take it to the next level!
I've got a long history of working in ecommerce and have experienced first hand how hard it can be to truly understand your customers, where they're coming from and what they want.
That's why I created UserLoop - a powerful and easy-to-use platform designed to help online sellers like us get more feedback from our customers. With UserLoop, you can effortlessly send surveys and collect feedback at the perferct moment.
Our company is dedicated to one thing: helping you understand your customers better.
We can't wait to learn more about your amazing brand and help you take it to the next level!
We're an AI first company
At UserLoop, we use state-of-the-art technology like OpenAI GPT to summarize customer feedback and provide you with key insights.
This approach is crucial to our mission of helping online sellers like you understand your customers better and make informed decisions about your business.
This approach is crucial to our mission of helping online sellers like you understand your customers better and make informed decisions about your business.
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