Understand why customers buy
Surveys and Contests for Shopify brands. Collect data from your customers and understand it with AI.
Collect customer feedback at checkout and understand it at scale
ChatGPTTrusted by leading Shopify brands, rated 5.0 on the Shopify App Store
You can't have a conversation with 50,000 customers.Your tools can.
UserLoop is the agentic growth toolkit for Shopify: viral contests that capture customer data before they buy, post-purchase surveys that tell you why they bought, and AI that runs the setup and the analysis in both.
Together, they're the system that finally lets you use AI to understand your customers at scale.
UserLoop Surveys
See the why,
not just the orders
Ask one question wherever customers are: at checkout, by email, link, popup or app block. Every answer lands in one place, AI reads all of them, and you get answers, reports and alerts instead of a spreadsheet.
“We were evaluating Fairing but balked at the price and frankly Userloop is doing basically everything we would want from a post-purchase survey.
We have plugged it into Claude through the easy-to-use MCP connector and have easily automated weekly reports using the UserLoop data. Incredible!”
Ask at the moment they buy
Answers arrive while the purchase is fresh, each one linked to the order behind it.
Every question type
How did you hear about us, multiple choice, open text, CSAT and more. The AI question writer drafts them for you.
Spot the channel shift early
Watch which channels your new customers name week by week, before your ad dashboards catch up.
Send answers where you work
Every answer flows through UserLoop and on to Klaviyo, Slack, Shopify customer tags and your AI assistant, automatically.
Ask AI
Ask thousands of
customers at once
UserLoop collects the answers, organises them and connects them to the AI assistant you already use. Then you just chat.
01
Collect
Every order asks a question. Thousands of answers, each one tied to the customer and order behind it.
02
Organise
Responses are aggregated and open text is grouped into themes, so your assistant reads clean data, not a spreadsheet.
03
Connect
One connector links it all to Claude, ChatGPT, Cursor or any MCP client. No exports, no SQL.
Included in Unlimited. Read-only, with customer emails redacted by default.
UserLoop Contests
Grow your list with giveaways
Launch a contest in minutes. Entrants earn extra entries for following, referring, and sharing, so every entry recruits the next one. Contests now comes as two apps: the Shopify app for on-store giveaways, and Contests for Instagram for comment giveaways on any account.
Every entry is a subscriber
One deduplicated email per entrant, tagged with the source and surface it came from. On Pro, every entrant syncs to Klaviyo.
Actions that multiply the odds
Each bonus action adds entries, so entrants follow, share and answer to improve their chances. You set what every action is worth.
A referral loop, built in
On Pro, every entrant gets a unique share link. You set the entries per referral and the cap, then watch the tree grow.
A fair draw, on the record
Weighted random selection respects every earned entry, and nobody wins the same prize twice. Redraw a no-show in a click.
“If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, UserLoop is an exceptional tool.”
Customer love
Loved by Shopify brands
UserLoop Surveys is rated 5.0 on the Shopify App Store. Real reviews from real merchants.
“Awesome app for a great price. We were evaluating Fairing but balked at the price and frankly Userloop is doing basically everything we would want from a post-purchase survey.”
“UserLoop works great for running post-purchase surveys. Easy to setup and great AI features built in. By far the best support for any app/software that we use.”
“Killer App! Every year it just gets better and better. SUPER responsive team.”
“Not only is the app seamless, but the support you get is amazing. I've reached out a few times, and get a reply back instantly.”
“UserLoop gives us a TON of valuable information about our customers. The AI integration makes it easy to create questions and understand responses at scale.”
“We've been using this app on multiple stores for over a year now, a very user-friendly UX, lots of useful functionalities and great customer support!”
“Really simple app to install, great UX and fantastic customer service. Don't hesitate to toggle this app in, highly recommended!”
“Learn more about your customers with this powerful and simple to use platform. My only regret is that I didn't install it sooner!”
“App works great for running a post-purchase survey. Customer support is very quick to respond and always so helpful.”
Integrations
Connected to your stack
Shopify-native, with the tools you already use downstream.
Start with one app. Grow into the platform.
Both apps are free to start and live in minutes.