Zigpoll is a well-reviewed survey platform with plans metered by monthly responses. UserLoop keeps Shopify feedback on one flat price: unlimited responses for $19 a month, with AI that drafts questions, groups open text and explains results, plus an MCP server that lets Claude, ChatGPT or Cursor build, publish and analyze your surveys.
Free plan · No credit card · Native Shopify integration
Your customer data, now conversational
UserLoop MCP answers from responses and order data.
Zigpoll is a strong fit for teams that want many delivery channels, including SMS and Shopify POS, a large integration catalog and synthetic research, and that can work within response-metered plans. UserLoop is the better fit for Shopify teams that want unlimited responses, AI analysis and a read and write MCP server on one $19 plan.
Zigpoll meters its plans by monthly responses: 50 on the free plan, 200 on Standard, and unlimited on Premier at $399 a month. UserLoop Unlimited includes unlimited responses for $19 a month, whatever your order volume.
See how UserLoop AI worksCollect every answer at checkout, by email, link or QR code without watching a monthly response cap.
Sign in from Claude, ChatGPT, Cursor or any MCP client and build, publish, translate and analyze surveys in plain English. Customer contact details stay masked unless you ask for them.
Ask happy customers to record a short clip inside the survey flow and build a reusable library of customer proof.
AI drafts questions from your goal, groups write-in answers into channels, and writes summaries and scheduled reports.
Zigpoll is rated 5.0 from 601 reviews on the Shopify App Store as of 3 November 2026. It publishes more delivery channels, a larger integration catalog and synthetic research, which matter for teams that will use them.
Zigpoll generates AI answers from configurable audience profiles on every plan, from 100 synthetic answers a month on the free plan to 10,000 on Premier.
SMS surveys, Shopify POS, native iOS and Android SDKs, and embeds for sites beyond Shopify.
Every Zigpoll plan, the free plan included, lists unlimited surveys and unlimited team members.
Klaviyo, Gorgias, Segment, Triple Whale, HubSpot, Zapier and more on paid plans, with a REST API from Premium.
Plan gates, beta labels, and workflow differences are shown explicitly, not flattened into a misleading row of ticks.
| Capability | UserLoop | Zigpoll |
|---|---|---|
| Native Shopify post-purchase surveys | Included | Included |
| Monthly survey responses | Unlimited on Unlimited ($19/mo) | 50 free; 200 on Standard; unlimited on Premier ($399/mo) |
| Live surveys | 1 on Free; 3 on Unlimited | Unlimited on every plan |
| AI-assisted question design | AI drafts from your goal | AI survey generator from a prompt |
| AI insight summaries | On demand + scheduled reports | Automatic insights; on-demand AI uses monthly credits (25 to 600) |
| Open-text channel grouping | Automatic AI grouping | Rule-based sorting into 35 channels |
| MCP server for AI agents | Read and write, 71 tools (41 write) to build, publish, translate and analyze surveys | Read and write, 55 tools |
| MCP clients | Claude, ChatGPT, Cursor, Claude Code, Codex, Grok + any MCP client; OAuth sign-in, no API key | Claude, ChatGPT, Cursor + other MCP clients; OAuth sign-in |
| MCP plan access | Unlimited ($19/mo) and Plus ($99/mo); not Free | Premium plan and up, $79/mo ($59/mo billed annually) |
| Customer video responses | Recorded in the survey flow | File upload questions accept video files (20 MB max) |
| Survey surfaces | 7 types: checkout, email, popup, link, QR + more | Checkout, on-site, exit intent, link, QR, email, SMS, POS + mobile SDKs |
| Order-linked revenue analytics | Revenue, AOV + product context | Revenue and AOV by channel |
| Translations | AI-assisted, 50+ languages | Auto-translation, editable |
| Automatic single-use discount rewards | Included | Unique one-time codes on every plan |
| Integrations and API | Klaviyo, Meta, Slack, API + more | Klaviyo, Gorgias, Segment + more from Standard; API from Premium |
| Published starting price | Free plan; Unlimited $19/mo with unlimited responses | Free Lite plan (50 responses/mo); Standard $39/mo, or $29/mo billed annually |
Last fact-checked 3 November 2026. Product details change. We reviewed the public documentation below and will keep this page updated.
Best for Shopify brands that want post-purchase, email and link surveys, AI analysis and MCP access without counting responses.
Best for teams that will use SMS, POS or in-app surveys, a broad integration catalog, or synthetic research.
Yes. Zigpoll's MCP server lists 55 read and write tools, signs in with OAuth, and works with Claude, ChatGPT, Cursor and other MCP clients. Agents can create and publish surveys and send survey links. Zigpoll includes API and MCP access from its Premium plan at $79 a month, or $59 a month billed annually. UserLoop's MCP server is also read and write: 71 tools, 41 of them write tools, to build, publish, translate and analyze surveys, with OAuth sign-in and customer contact details masked by default. It is included in Unlimited ($19 a month) and Plus.
It depends on your response volume. Zigpoll has a free Lite plan with 50 responses a month, Standard at $39 a month ($29 billed annually) with 200 responses, and unlimited responses on Premier at $399 a month ($299 billed annually). UserLoop has a free plan and Unlimited at $19 a month with unlimited responses. Compare live survey, email and team limits as well as the price.
Both products build surveys from a prompt and summarize written answers. Zigpoll includes automatic insights, write-in themes and Z-GPT chat with your data on every plan, with on-demand analysis metered by monthly AI credits. UserLoop drafts questions from your goal, groups write-in answers into channels with AI, and produces summaries and scheduled reports.
Zigpoll's File Upload question accepts files that customers attach, including video formats such as MP4 and MOV, up to 20 MB per file. UserLoop asks customers to record a short video testimonial directly in the survey flow.
Zigpoll is a strong choice when you need SMS or Shopify POS surveys, native mobile SDKs, unlimited surveys and team members on every plan, its integration catalog, or synthetic research. UserLoop is stronger when you want unlimited responses, AI analysis and a read and write MCP server at one flat $19 price.
Ask how they found you, why they bought and what you could improve. Start with UserLoop Surveys for Shopify.
