UserLoop Surveys
Understand why customers buy
Seven survey types, AI that reads every answer, and analytics joined to real Shopify order data. Free plan, no card. Unlimited responses for $19 a month.
Try the interactive demoHelping Shopify's best brands hear their customers
How it works
From question to insight in three steps
01
Ask at the right moment
Deploy on checkout, email, popups, app blocks, links, or QR in minutes. No code, no theme edits.
02
Let AI write and translate
Describe your goal. The AI drafts proven questions and translates them into 50+ languages.
03
Read clean insights
AI groups every open answer and joins it to Shopify orders, so you see channels and revenue, not raw text.
Ask
The survey your customers actually answer
One question, asked post-purchaseThe survey sits on your thank-you and order status pages. The sale is already done, so it never gets in the way of checkout., gets answered while the purchase is still fresh. So you decide with real answers, not dashboards.
Ask at the moment they buy
Answers arrive while the purchase is fresh, each one linked to the order behind it.
Every question type
How did you hear about us, multiple choice, open text, CSAT and more. The AI question writer drafts them for you.
See the full customer context
Order value, first-time or returning, country and channel, next to every single answer.
Spot the channel shift early
Watch which channels your new customers name week by week, before your ad dashboards catch up.
Collect
Ask at the moment that matters
Checkout and thank-you pages convert best: customers are engaged and the purchase is fresh. Surveys deploy there in minutes, no code.
Checkout & thank-you page surveys Native Shopify integration on the order status page.
Popups, app blocks, links & QR Exit-intent popups, theme blocks, shareable links, printable QR codes.
Automated email surveys CSAT and loyalty sequences that send themselves.
AI question design
Tell the AI your goal, get the right questions
Describe what you want to learn. The AI drafts proven questions tuned to your store. You approve, it ships.
Goal-driven suggestions Churn, attribution, product feedback: the AI knows which questions work.
Every question type Multiple choice, open text, loyalty, ratings, and video asks.
Live preview See the customer's view as you build.
Question types
Ten question types, every format you need
Mix and match in a single survey. The AI recommends the right type for your goal, and groups every open answer for you.
- 01
Single select
Radio choices with an optional Other and randomization.
- 02
Multi select
Checkboxes when more than one answer applies.
- 03
Open text
Free-text answers, grouped and themed by AI.
- 04
Number score
1 to 10, 1 to 5, or reversed, however you scale it.
- 05
Loyalty
The classic 0 to 10 recommendation question, scored for you.
- 06
Date
Day, month, and year pickers for time-based answers.
- 07
Video
Record or upload a clip up to two minutes long.
- 08
CSAT
Preset satisfaction levels for a quick pulse check.
- 09
Email
Capture an address to grow your list from a survey.
- 10
Info screen
Explain why you're asking, or advertise the reward. No answer collected.
AI insights
See the why,
not just the orders
Shopify tells you what sold. UserLoop tells you why: channels, reasons, objections and the words your customers actually use, grouped for you by AI.
AI analysis
Messy answers in, clean channels out
"Saw it on tiktok", "my friend Sarah", "insta ad". Customers write however they like. UserLoop AI groups every open-text answer into channels automatically. No other survey platform does this.
Automatic channel grouping Free-text attribution answers become clean, countable buckets.
Themes and sentiment AI extracts what customers praise and what they warn about.
Confidence you can check Every grouping is inspectable. Reassign anything, the AI learns.
Revenue analytics
Every answer joined to the order behind it
Responses link to Shopify orders automatically, so attribution comes with AOV, repeat rate, and lifetime value attached.
Channel ROI, from customers Know which channels bring your best customers, not just the most clicks.
Segment by value Filter every insight by order value, product, or customer type.
Live dashboards Responses stream in with revenue context already attached.
Ask AI
Ask thousands of
customers at once
UserLoop collects the answers, organises them and connects them to the AI assistant you already use. Then you just chat.
01
Collect
Every order asks a question. Thousands of answers, each one tied to the customer and order behind it.
02
Organise
Responses are aggregated and open text is grouped into themes, so your assistant reads clean data, not a spreadsheet.
03
Connect
One connector links it all to Claude, ChatGPT, Cursor or any MCP client. No exports, no SQL.
Included in Unlimited. Read-only, with customer emails redacted by default.
Workflow
Launch, collect, sync, ask
Install in one click, send every answer to the tools you already use, then ask Claude or ChatGPT what it all means.
Live in minutes
One-click Shopify install, no code. Your survey is on the thank-you page in minutes and answers start arriving with your next orders.
Send answers where you work
Every answer flows through UserLoop and on to Klaviyo, Slack, Shopify customer tags and your AI assistant, automatically.
Ask your data anything
Connect your answers to Claude or ChatGPT and ask questions in plain English. Included in Unlimited.
Ask beyond the checkout
Share any survey as a link, QR code or email and collect answers wherever your customers are.
Grow
Answers that pay for themselves
The same survey that explains your customers can collect video testimonials and hand out discount codes that earn their margin.
Video testimonials
Social proof, collected on autopilot
Ask happy customers for a 30-second clip right inside the survey flow. Authentic UGC without agency fees.
Built into surveys Video asks trigger after positive responses: the right moment, automatically.
A library you own Clips organized and downloadable for ads, PDPs, and social.
Reward participation Offer points or discounts for recorded testimonials.
Incentives
Discount codes that earn their margin
Survey-for-a-discount beats email-for-a-discount: you learn something before you spend margin. Unique Shopify codes generate per response.
Unique, single-use codes Generated through Shopify, so no shared coupon leaks to the internet.
Exit-intent recovery Catch abandoning visitors with one question and a reason to stay.
Response rates that hold Incentivized surveys sustain 60%+ completion.
Integrations
Connected to your stack
Shopify-native, with the tools you already use downstream.
All integrations
Loved by Shopify brands
UserLoop Surveys is rated 5.0 on the Shopify App Store. Real reviews from real merchants.
“If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, UserLoop is an exceptional tool.”
“Awesome app for a great price. We were evaluating Fairing but balked at the price and frankly Userloop is doing basically everything we would want from a post-purchase survey.”
“UserLoop works great for running post-purchase surveys. Easy to setup and great AI features built in. By far the best support for any app/software that we use.”
“Killer App! Every year it just gets better and better. SUPER responsive team.”
“Not only is the app seamless, but the support you get is amazing. I've reached out a few times, and get a reply back instantly.”
“UserLoop gives us a TON of valuable information about our customers. The AI integration makes it easy to create questions and understand responses at scale.”
“We've been using this app on multiple stores for over a year now, a very user-friendly UX, lots of useful functionalities and great customer support!”
“Really simple app to install, great UX and fantastic customer service. Don't hesitate to toggle this app in, highly recommended!”
“Learn more about your customers with this powerful and simple to use platform. My only regret is that I didn't install it sooner!”
“App works great for running a post-purchase survey. Customer support is very quick to respond and always so helpful.”
Pricing
Start free, upgrade when it pays for itself
Every paid plan includes a 14-day free trial. No credit card to start.
Free
$0per month
Run a post-purchase survey on real orders. No card, no clock.
Get started free- 50 survey responses a month
- 1 active survey, 3 questions
- Post-purchase surveys on the order confirmation page
- 5 question types
- Response dashboard
- One-click Shopify install
Unlimited
Most popular$19per month
For growing stores. Unlimited responses at one flat price, whatever your order volume.
Start free trial- Unlimited survey responses
- 3 active surveys, 10 questions each
- Email, link, embed, and QR code surveys
- 1,000 outbound survey emails a month
- Unique discount codes and gift cards as rewards
- Klaviyo sync and Shopify customer tags
Plus
$99per month
For established brands surveying the whole customer journey, with API and SDK access.
Start free trial- 100 active surveys, 100 questions each
- 10,000 outbound survey emails a month
- SDK for any checkout or webpage
- Custom survey domains
- Meta Conversions API
- REST API and webhooks
Frequently asked questions
How is this different from GA4 or Meta attribution?
Ad platforms infer attribution from clicks they can see, and miss word-of-mouth, podcasts, and dark social entirely. UserLoop asks customers directly at purchase and joins their answers to order data, so channels invisible to pixels show up with revenue attached.
Will surveys slow down my checkout?
No. Surveys render after the order completes on Shopify's order status page, outside the checkout critical path.
What does the AI actually do?
Three things: suggests questions from your goal, groups and themes every open-text answer, and answers your questions about the data, in the dashboard or through the MCP server in Claude and ChatGPT.
How long does setup take?
Install from the Shopify App Store, pick a template or let the AI draft one, publish. Most stores are live in a couple of minutes.
What does it cost?
There's a free plan to start. The Unlimited plan is $19/month with unlimited responses, all survey types, AI insights, video testimonials, MCP access, and integrations.
Ready to stop guessing?
Your first survey can be live on the thank-you page in minutes. Free plan, no card.