Understand why customers buy
Seven survey types, AI that reads every answer, and analytics joined to real Shopify order data. The survey platform built for the AI era.
Trusted by leading Shopify brands
From question to insight in three steps
Ask at the right moment
Deploy on checkout, email, popups, app blocks, links, or QR in minutes. No code, no theme edits.
Let AI write and translate
Describe your goal. The AI drafts proven questions and translates them into 50+ languages.
Read clean insights
AI groups every open answer and joins it to Shopify orders, so you see channels and revenue, not raw text.
Nine question types, every format you need
Mix and match in a single survey. The AI recommends the right type for your goal, and groups every open answer for you.
Single select
Radio choices with an optional Other and randomization.
Multi select
Checkboxes when more than one answer applies.
Open text
Free-text answers, grouped and themed by AI.
Number score
1 to 10, 1 to 5, or reversed, however you scale it.
Loyalty
The classic 0 to 10 recommendation question, scored for you.
Date
Day, month, and year pickers for time-based answers.
Video
Record or upload a clip up to two minutes long.
CSAT
Preset satisfaction levels for a quick pulse check.
Capture an address to grow your list from a survey.
Ask at the moment that matters
Checkout and thank-you pages convert best: customers are engaged and the purchase is fresh. Surveys deploy there in minutes, no code.
- Checkout & thank-you page surveys Native Shopify integration on the order status page.
- Popups, app blocks, links & QR Exit-intent popups, theme blocks, shareable links, printable QR codes.
- Automated email surveys CSAT and loyalty sequences that send themselves.
Tell the AI your goal, get the right questions
Describe what you want to learn. The AI drafts proven questions tuned to your store. You approve, it ships.
- Goal-driven suggestions Churn, attribution, product feedback: the AI knows which questions work.
- Every question type Multiple choice, open text, loyalty, ratings, and video asks.
- Live preview See the customer's view as you build.
Messy answers in, clean channels out
"Saw it on tiktok", "my friend Sarah", "insta ad". Customers write however they like. UserLoop AI groups every open-text answer into channels automatically. No other survey platform does this.
- Automatic channel grouping Free-text attribution answers become clean, countable buckets.
- Themes and sentiment AI extracts what customers praise and what they warn about.
- Confidence you can check Every grouping is inspectable. Reassign anything, the AI learns.
Every answer joined to the order behind it
Responses link to Shopify orders automatically, so attribution comes with AOV, repeat rate, and lifetime value attached.
- Channel ROI, from customers Know which channels bring your best customers, not just the most clicks.
- Segment by value Filter every insight by order value, product, or customer type.
- Live dashboards Responses stream in with revenue context already attached.
Chat with your customer data in Claude, ChatGPT, or Cursor
Connect UserLoop's MCP server to the AI assistant you already use and ask questions in plain English. Answers come grounded in your survey responses and Shopify orders, not model guesses.
- Query attribution, loyalty, CSAT, and product feedback conversationally
- Generate reports and spot trends with no SQL and no exports
- Works with Claude, ChatGPT, Cursor, and any MCP client
Social proof, collected on autopilot
Ask happy customers for a 30-second clip right inside the survey flow. Authentic UGC without agency fees.
- Built into surveys Video asks trigger after positive responses: the right moment, automatically.
- A library you own Clips organized and downloadable for ads, PDPs, and social.
- Reward participation Offer points or discounts for recorded testimonials.
Discount codes that earn their margin
Survey-for-a-discount beats email-for-a-discount: you learn something before you spend margin. Unique Shopify codes generate per response.
- Unique, single-use codes Generated through Shopify, so no shared coupon leaks to the internet.
- Exit-intent recovery Catch abandoning visitors with one question and a reason to stay.
- Response rates that hold Incentivized surveys sustain 60%+ completion.
Integrations
Connected to your stack
Shopify-native, with the tools you already use downstream.
All integrations
Loved by Shopify brands
UserLoop Surveys is rated 5.0 on the Shopify App Store. Real reviews from real merchants.
“If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, UserLoop is an exceptional tool.”
“Killer App! Every year it just gets better and better. SUPER responsive team.”
“UserLoop works great for running post-purchase surveys. Easy to setup and great AI features built in. By far the best support for any app/software that we use.”
“Not only is the app seamless, but the support you get is amazing. I've reached out a few times, and get a reply back instantly.”
“We've been using this app on multiple stores for over a year now, a very user-friendly UX, lots of useful functionalities and great customer support!”
“UserLoop gives us a TON of valuable information about our customers. The AI integration makes it easy to create questions and understand responses at scale.”
“Really simple app to install, great UX and fantastic customer service. Don't hesitate to toggle this app in, highly recommended!”
“App works great for running a post-purchase survey. Customer support is very quick to respond and always so helpful.”
“Learn more about your customers with this powerful and simple to use platform. My only regret is that I didn't install it sooner!”
“The app is easy to use and the team answers questions very fast! I am so happy we found Userloop!”
Start free, upgrade when it pays for itself
Every paid plan includes a 14-day free trial. No credit card to start.
Free
Perfect for getting started with customer feedback.
- 50 survey responses/month
- Post-purchase surveys
- Basic analytics
- 1 active survey
- Email support
- Shopify integration
Unlimited
For growing brands that need unlimited feedback.
- Unlimited survey responses
- All survey types
- AI analytics & insights
- 3 active surveys
- Priority email support
- All integrations
Plus
For established brands with advanced needs.
- Advanced AI analysis
- Custom API access
- Dedicated account manager
- Phone & chat support
- Custom integrations
- White-label surveys
Frequently asked questions
Start with one app. Grow into the platform.
Both apps are free to start and live in minutes.