An AI growth team, priced like an app.

No. Each app works on its own. Surveys is for understanding your customers; the Contests apps are for growing your list and audience. Merchants who run more than one feed contest signups into surveys, but there's no bundle requirement.

Yes. Surveys and Contests for Shopify are separate Shopify App Store installs with their own plans, billed through Shopify. Contests for Instagram bills directly in the app with one-time Campaign Passes. No app's billing affects another.

No. It's a standalone web app for running comment giveaways on any public Instagram post, with no Shopify store required. Your first eligible draw is free for new accounts, and larger draws use a one-time Campaign Pass instead of a subscription.

Yes. Every paid Surveys plan includes a 14-day free trial. No credit card required to get started. The Contests Pro plan is billed through Shopify and can be cancelled anytime.

A survey response is counted each time a customer submits answers to your survey. Partial responses that are abandoned are not counted.

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing.

Yes, we offer annual plans with a 20% discount. Contact us for details on annual billing.

We accept all major credit cards (Visa, Mastercard, American Express) and can arrange invoicing for annual Plus plans.

Currently UserLoop is optimized for Shopify, but our email, link, QR, and SMS surveys work with any ecommerce platform.

Your surveys keep running and responses are still collected. Responses over the limit are hidden until you upgrade, and upgrading unlocks everything collected in the meantime.

Yes! We offer special pricing for non-profit organizations. Contact our sales team for more information.