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The UserLoop blog

Guides and playbooks for Shopify brands: surveys, attribution, AI analysis, and list growth.

All posts Attribution Customer Satisfaction Integrations Methodology Post Purchase Surveys

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What are Shopify Post Purchase Surveys and why are they important for your business?

We’ve all heard of surveys. You’ve almost definitely filled one out at some point in your life. But have you ever been asked about your buying experience after making a purchase? If you have… How did you feel when you were asked? Cared for? Important? Like the company wanted to support you? If you haven’t… Would you have liked the opportunity to tell the company about an issue you experienced? Or something that would have made your experience so much better? Companies that send post-purchas

Apr 10, 2024Shopify

When is the right time to ask your Shopify customers for feedback?

So you have the questions you want to ask. You know the feedback you’re looking for. And you’re ready to take action. But hold your horses! When should you send the survey to your customer? Is customer survey timing even a thing? And does when you send the survey affect the results? Let’s take a look at the role timing has on getting feedback from your eCommerce customers to answer these questions... The 3 best times to send your feedback surveys There are 3 prime times to send your eComme

Apr 10, 2024

What are customer satisfaction surveys and why are they important?

The number of online retailers worldwide increased dramatically in 2020. The pandemic forced businesses to adjust and get online. With more online retailers available it’s becoming a fiercely competitive area. Customer satisfaction (CSAT) is one important area that can make your online retail business stand out from the crowd. And a good CSAT Score can really affect your bottom line. More on that later... This short article is going to teach you what a customer experience survey is. And we'll

Apr 10, 2024Checkout Surveys

How to boost your customer experience with Shopify CSAT surveys

Customer Experience - It’s all the rave at the moment. Well, it has been for a few years now. More companies, including big corporations, are focusing their attention on Customer Experience. And a great way to do this is by using the power of a customer experience survey. But what is Customer Experience? It’s basically the experience your customer has with you from beginning to end. This includes: * the ease of using your website * your customer service (if they asked questions) *

Apr 10, 2024

How to deal with negative customer feedback

Negative feedback is inevitable. We simply can’t make everyone happy with everything we do. And there’s always going to be a slip-up - sometimes even out of your control like delivery delays. You can’t make the postman deliver faster now, can you?! But it’s how you deal with negative feedback that really counts. Your actions towards a dissatisfied customer can affect your business, your profits and your growth. So it’s super important that you know how to deal with negative feedback before it h

Apr 9, 2024

Your surveys are broken. Here’s 3 Ways to Improve your Customer Satisfaction Survey Response Rates

If you could know one thing about your customers 一 what would it be? Would you want to know what their interests are or how much they're looking to spend on shoes today? How they even found your website in the first place or if they would make a purchase with you again? Every business knows that getting customers to take action is hard, plain and simple. Advertisements, email newsletters, social media campaigns all work together to drive a customer towards creating an account or making anothe