Introducing New Question Types in UserLoop: NPS and Ratings Now Available!

We are excited to announce the latest update to UserLoop: two new question types are now available across all survey formats! The addition of Net Promoter Score (NPS) and Rating questions marks a significant enhancement to our platform, offering you powerful new ways to collect customer feedback and gauge satisfaction levels with greater precision. These features are designed to not only make it easier to track and understand your NPS score, but also to help you gain deeper insights into various aspects of your business through numerical ratings.

Learn About The New Release from James, UserLoop CEO

What’s New?

1. Track Your NPS Score Effortlessly We’ve added support for NPS questions, enabling you to measure and track your Net Promoter Score effortlessly. NPS is a crucial metric for understanding customer loyalty and satisfaction. By asking customers how likely they are to recommend your brand on a scale of 0-10, you can identify your promoters, passives, and detractors. UserLoop takes it a step further by automatically calculating your NPS score and breaking down the data in the analytics dashboard, giving you a clear picture of where you stand.

NPS Score Example

1. Introducing Rating Questions Alongside NPS, we’re excited to bring Rating questions to the platform. These allow your customers to rate aspects of your business on a numeric scale, providing granular insights into factors like product quality, pricing, and customer service. Rating questions can be integrated seamlessly into your surveys, whether you’re collecting feedback on checkout pages, through email surveys, or via link surveys. The flexibility of these new question types means you can gather valuable data at different touchpoints in the customer journey.

How It Works

The new question types are built into all our survey formats, making it easy to add them wherever you need feedback. For example, if you’re using UserLoop with Shopify, you’ll see how effortlessly these questions fit into the checkout experience. When a customer selects a rating, the survey advances to the next question or takes them to a thank you page, streamlining the process and boosting response rates.

This quick and easy setup means you can start collecting data immediately, with minimal friction for your customers. And with automatic calculations, you don’t have to worry about manually working out your NPS score or analyzing individual ratings—UserLoop does the heavy lifting for you.

Enhanced Analytics for Deeper Insights

UserLoop’s new analytics capabilities make it easy to monitor your performance. When you add NPS questions to your surveys, the platform automatically segments responses into promoters, passives, and detractors. It then calculates your Net Promoter Score, offering a detailed breakdown of the distribution of responses. This allows you to see not only your overall NPS score but also which areas may need attention.

NPS Analytics

For those looking to dive deeper, UserLoop’s built-in follow-up questions provide an additional layer of feedback. You can add an open-ended question after an NPS rating, giving customers a chance to explain why they scored you the way they did. Plus, our AI-driven analysis will automatically group similar responses into topics, providing you with a structured view of customer sentiments.

Automated AI-Powered Survey Creation

In addition to supporting these new question types, our AI can now help you craft surveys automatically. UserLoop’s AI can generate relevant NPS and Rating questions based on your business context, making it even easier to create effective surveys. This automation helps you save time and ensures that your questions are tailored to your specific goals. To learn about best practice on NPS Surveys - read our new blog - NPS Survey Best Practices: How to Maximize Customer Insights