Product Update: March 2022

It's been a busy month at UserLoop. Here's a rundown of all the new features in the platform this month.

You can now collect video responses from customers, create landing pages for surveys and upload your own custom CSV customer lists to send out surveys.

Video Survey Questions

Let users upload a video or record a selfie video in response to your survey questions.

To get started with a video question, simply select the new 'Video' question type when adding questions to your survey.

Ideal for collecting UGC or customer testimonial videos to use in your marketing.

Survey Landing Pages

You can now run surveys from a dedicated landing page.

Share the link to your survey with customers whenever you like.

Collect feedback on new product ideas, run a competition... the possibilities are endless!

Upload custom lists

You can now upload your own custom CSVs of customer emails to send your surveys to by email.

Head to the survey you would like to send and press the 'Manual send' button.

You can then select 'Upload custom list' and upload a CSV containing all the customers you'd like to send your survey to.

Send a survey to a single customer.

You can now send surveys to individual customers straight from the customers tab.

When you're on the customers page, select the 'Options' button and select 'Send A Survey' option. You can then select which survey you would like to send and the email will be sent.

New Data

CSV exports now include the question as each column header and all the responses beneath.

We've also added a new data point for 'Order Source' which tells you which sales channel the order linked to your response originated from. For example POS, Web Store, iOS, Android etc.

That's all the updates for March.

We decide what features to build based on customer feedback, so drop us a line if there's a feature you'd like to see!