UserLoop
Post-Purchase Surveys

Know Your Customers, Not Just Their Orders

Capture feedback immediately after checkout when customers are most engaged. Understand why they bought, what almost stopped them, and what would bring them back.

60%+response rate
<2 minto set up
Zerocode required
Instant Feedback

Capture real-time customer sentiment

Deploy surveys on your order confirmation page and thank-you page to collect feedback while the experience is fresh.

  • Order status page surveys

    Show surveys directly on the Shopify order status page for maximum visibility.

  • Thank-you page integration

    Seamlessly embed surveys into your post-checkout experience.

  • Smart timing

    Trigger surveys at the perfect moment based on order value, customer type, or purchase history.

  • Attribution tracking

    Find out where your customers are coming from with 'How did you hear about us?' surveys.

  • Custom question types

    Use multiple choice, open text, loyalty, and rating scales to get the data you need.

Connect responses to real purchase data

Every survey response is automatically linked to the customer's Shopify order, giving you rich context for every piece of feedback.

  • Order-linked insights

    See exactly what each customer purchased alongside their survey responses.

  • Customer segmentation

    Group respondents by order value, product category, or customer lifetime value.

  • Revenue impact analysis

    Understand which feedback patterns correlate with higher repeat purchase rates.

Surveys rated 5.0 on the Shopify App Store

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