50+ ecommerce survey questions, grouped by what you're trying to learn
Built with DTC brands and CX experts, covering product research, customer experience, shipping, marketing attribution, and more. Download the CSV or add any question straight into a survey.
Questions organized by what you're trying to learn
Every question is tagged by category, so you pick based on the decision you're trying to make.
Product research
"Which features of the [product] were most important to you?" and questions like it, to pressure-test what actually matters before your next launch.
Customer experience
"How easy was it to navigate through our site?" plus checkout and support questions that surface friction.
Marketing attribution
"How did you hear about us?" with real answer options: Facebook, Instagram, TikTok, referral, influencer, search.
Shipping experience
"Did you receive your product within the expected timeline?" and delivery-satisfaction follow-ups.
Download the CSV, or add questions straight to a survey
Every question ships with pre-built answer options, so there's no blank page.
Download as CSV
Export the full library to a spreadsheet. No account required.
Add to a survey directly
Create a free UserLoop account and drop any question straight into a post-purchase, email, or link survey.
Built with DTC brands and CX experts
Questions are grounded in what leading ecommerce brands actually ask, not generic survey templates.
Pair with the AI survey builder
Prefer a tailored draft? UserLoop's AI can research your store and generate questions for you.
Frequently asked questions
Do I need an account to see the questions?
No. Download the full library as a CSV without creating an account. An account only comes into play once you want to add a question to a live survey.
Who wrote these questions?
DTC brands and customer experience experts, covering categories from product research to shipping experience and marketing attribution.
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