Front Customer Satisfaction Surveys
Collect feedback after support conversations with a UserLoop survey link in Front emails. Follow the setup guide and start with a short CSAT question.
How UserLoop works with Front
- A short CSAT survey Ask customers to rate the support experience and add an optional comment.
- A link in your Front emails Use an email signature or paste the survey link into a resolved conversation.
- Feedback in UserLoop Review submitted answers to find recurring issues and improvements to your support process.
Thanks for getting in touch. We’ve resolved your request.
How was your support experience?
Tell us in this short survey
Your support team
Replace the example invitation with your own UserLoop survey link in Front.
Add a customer satisfaction survey to Front emails
Create a shareable UserLoop survey and link to it from a Front email signature or a message after resolving an issue. Customers open the survey in their browser; your team reviews responses in UserLoop.
Create a link survey in UserLoop
Choose a satisfaction question and an optional open-text follow-up. Click the survey’s Share button and copy its link.
Open your Front signature settings
In Front Settings, choose your workspace or personal settings, then Signatures. Create a signature or edit an existing one. Shared signatures require the appropriate workspace permissions.
Add a clear invitation
Add a linked sentence such as ‘How was your support experience? Tell us in this short survey.’ Select the channels where the signature should appear, then save.
Send a test email
Check the signature in a real email, open the survey on mobile and submit a test response. Confirm it appears in UserLoop before rolling out the signature.
Review the feedback regularly
Compare satisfaction over time and read the comments for concrete improvements. Keep the question and answer scale consistent so results remain comparable.
A CSAT question you can copy
How satisfied were you with the help you received?
- Very dissatisfied
- Dissatisfied
- Neither satisfied nor dissatisfied
- Satisfied
- Very satisfied
Optional follow-up: What could we have done better?
Common questions
Is this a native Front integration?
This guide describes a survey link in a Front email signature or message. It does not install a Front app or automatically sync conversations, agents or ticket history into UserLoop.
Can customers answer without leaving Front’s email?
In this workflow, customers click the link and complete the hosted UserLoop survey in their browser.
Does it work in chat or SMS signatures?
Front’s signature feature is for email channels. This setup guide covers email; check the channel’s capabilities before using the survey elsewhere.
When should I ask for feedback?
For feedback on a resolved issue, send the link after helping the customer. A persistent signature is another option, but it can collect feedback before an issue is resolved, so interpret those responses accordingly.
Setup guidance checked 23 September 2026.
Find out what your customers think
Ask how they found you, why they bought and what you could improve. Start with UserLoop Surveys for Shopify.