Turn post-purchase emails into ratings and reviews
Ask customers how you did with a one-click rating, then let them add a comment on what they liked. Perfectly timed, on-brand, and built to earn a response.
Rated 5.0 on the Shopify App Store · Free plan · No code needed
Rate us. One click, right from the inbox.
"How did we do?" with Great, Good, or Bad. No page to load, no form to fill in.
One-click ratings
Customers rate you with a single click from their inbox: Great, Good, or Bad, or whatever scale fits the question.
Comments on top of the rating
Collect a short message on what they liked alongside the click.
Custom questions
Ask about the checkout experience, the product, or anything else. The question set is yours to set.
Coupon incentive
Offer a discount code for completing the survey to lift response rates further.
Timed and branded like it's part of your store
Not a generic survey email, but one that looks and behaves like the rest of your customer emails.
Custom send rules
Choose how and when emails go out with your own logic, not a fixed default schedule.
Match your brand
Customize the email design so it looks like it came from you, not a third-party tool.
Built for response rates
Conventional satisfaction surveys see 3–5% response. UserLoop's simplified layout and send timing typically reach 40–60%.
Rated 5.0 on the Shopify App Store · Free plan · No code needed
Frequently asked questions
What does a customer actually see?
A short email asking something like "How did we do?" with one-click answers (Great, Good, Bad), plus an optional comment field.
Can I control when these emails go out?
Yes. Custom send rules let you set your own logic for how and when the email fires, on top of the default post-purchase timing.
Find out what your customers think
Ask how they found you, why they bought and what you could improve. Start with UserLoop Surveys for Shopify.