Choose your plan
One low fixed price per app, never based on your order volume. AI features come with every plan, no credits or add-ons.
Every paid Surveys plan starts with a 14-day free trial. No card required.
Gratuite
Free, at any order volume
Run a post-purchase survey on real orders. No card, no clock.
Commencez gratuitementAucune carte de crédit requise
Principales caractéristiques :
- 50 survey responses a month
- 1 active survey, 3 questions
- Post-purchase surveys on the order confirmation page
- 5 question types
- Response dashboard
- One-click Shopify install
- Assistance par e-mail
AI included, no credits
- AI question writer
Illimité
Le plus populaireFlat price, at any order volume
For growing stores. Unlimited responses at one flat price, whatever your order volume.
Start free trialEssai gratuit de 14 jours, aucune carte de crédit requise
Tout dans Gratuite, plus:
- Réponses illimitées au sondage
- 3 active surveys, 10 questions each
- Email, link, embed, and QR code surveys
- 1,000 outbound survey emails a month
- Unique discount codes and gift cards as rewards
- Klaviyo sync and Shopify customer tags
- CSV export, email reports, and trend reports
- Assistance prioritaire par e-mail
AI included, no credits
- Survey Copilot writes questions and analyzes every response
- MCP connector for Claude and ChatGPT
- Automatic translation into 50+ languages
Plus
Flat price, at any order volume
For established brands surveying the whole customer journey, with API and SDK access.
Start free trialEssai gratuit de 14 jours, aucune carte de crédit requise
Tout dans Illimité, plus:
- 100 active surveys, 100 questions each
- 10,000 outbound survey emails a month
- SDK for any checkout or webpage
- Custom survey domains
- API de métaconversions
- REST API and webhooks
- Sièges d'équipe illimités
AI included, no credits
- PDF reports with AI insights that combine survey and sales data
Trusted by leading Shopify brands
Your bill doesn't move when your orders do.
Most apps in this category set their price by your monthly order count, so growing your store means a bigger bill. UserLoop charges one flat monthly price per app, and unlimited responses and entries come with it.
Not on this page:
- Order or transaction tiers
- Response or entry caps on paid plans
- AI credits, top-ups, or add-ons
- Contracts, setup fees, or a sales call to see the price
See how the plans compare with Fairing and KnoCommerce.
Illustrative. Several apps in this category publish plans that step up with monthly order or transaction volume.
The latest AI features, included in the price.
Other tools sell AI as credits, add-ons, or a top-tier unlock. On UserLoop, the AI features on your plan are part of the plan.
Survey Copilot writes your questions
Describe what you want to learn and get best-practice questions drafted for your brand in seconds.
Surveys, from Free
Every response analyzed
Open-text answers are read, themed, and summarized at scale, with sales data attached to every answer.
Surveys Unlimited and Plus
Ask your data anything
MCP connectors for Claude and ChatGPT. Query responses, entrants, and trends in plain English.
Surveys Unlimited and Plus, Contests every plan
50+ languages, automatically
Surveys are translated for each customer and every answer is analyzed in your language.
Surveys Unlimited and Plus
AI insight reports
PDF reports that combine survey answers with sales results, ready to share with the team.
Surveys Plus
Contest setup wizard
The AI reads your store and drafts the whole giveaway, prize and terms included. Review the terms yourself before launch.
Contests, every plan
- No AI credits
- No add-on line items
- AI on the Free plans too
“Si vous recherchez des informations exploitables basées sur des données pour améliorer la satisfaction client et augmenter la rentabilité, UserLoop est un outil exceptionnel.”
Questions fréquemment posées
No. Surveys never looks at your order count, revenue, or transaction volume. Plans differ by features and active surveys, and every paid plan has unlimited responses.
Nothing. A store taking 100,000 orders a month pays the same $19 for Unlimited as a store taking 100. You upgrade only when you want more active surveys, more outbound emails, or Plus features like the API, SDK, and custom domains.
No. The AI question writer is on every plan. Survey Copilot, the MCP connector for Claude and ChatGPT, and automatic translation are included on Unlimited and Plus, and AI insight PDF reports are included on Plus. There are no AI credits, top-ups, or add-on fees.
Yes. Every paid Surveys plan starts with a 14-day free trial, with no card required. The Free plan has no time limit.
Yes. Unlimited is $200 a year (save 12%) and Plus is $950 a year (save 20%), both billed through Shopify.
Through Shopify. Surveys installs from the Shopify App Store and the charge appears on your Shopify bill. Upgrade, downgrade, or cancel from inside the app at any time, and Shopify prorates the change.
Une réponse à une enquête est comptabilisée chaque fois qu'un client soumet des réponses à votre enquête. Les réponses partielles abandonnées ne sont pas prises en compte.
Vos enquêtes continuent de fonctionner et les réponses sont toujours collectées. Les réponses dépassant la limite sont masquées jusqu'à la mise à niveau, et la mise à niveau déverrouille tout ce qui est collecté entre-temps.
Surveys is built for Shopify, but email, link, QR, and SMS surveys work with any ecommerce platform, and the Plus SDK embeds surveys in any checkout or webpage.
No. Surveys works on its own. Contests is a separate app for growing your list and audience, with its own free plan and its own billing. Merchants who run both feed contest signups into surveys, but there's no bundle requirement.
Yes. We offer special pricing for non-profit organizations. Contact us for details.
Commencez avec une seule application. Développez-vous dans la plateforme.
Les deux applications sont gratuites, démarrent et fonctionnent en quelques minutes.